Arkansas Tech University took the next step in its service excellence initiative for faculty and staff on Tuesday, Oct. 4, when the service excellence subcommittees met for the first time.
Sparked by visits to campus by customer service expert Teri Yanovitch during the 2015-16 academic year, Arkansas Tech has adopted the following service standards in order to create and foster a culture of service excellence among its employees on its campuses in Russellville and Ozark:
- Respectful
- Knowledgeable
- Helpful
- Professional
In addition, the university has adopted the following service philosophy statement:
- We create a collaborative culture of excellence by providing an exceptional experience for each individual.
With those standards and that philosophy statement as its guides, a design team comprised of faculty and staff created the following leadership actions and subcommittees to correspond with each action:
- Communication and Awareness
- Recruitment
- Orientation and Training
- Measurement
- Service Obstacle System
- Recognition and Accountability
During their initial meeting on Tuesday, the leadership action subcommittee members reviewed the tenets of service excellence, learned about the subcommittee structure and participated in discussions about how their subcommittee will contribute to a culture of service excellence at Arkansas Tech.
For more information about the Arkansas Tech service excellence initiative, contact the Office of Human Resources at (479) 968-0396.
Those in attendance at the service excellence initiative subcommittee meeting on Tuesday, Oct. 4, included: (photographed, front row, from left) Teresa Sims, Office of the Controller; Kevin Solomon, Office of Campus Life; Theresa Motley, Office of Information Systems; Dr. Susan Underwood, Department of College Student Personnel; Tiffany Henry, Office of Sponsored Programs and University Initiatives; Dr. Jeff Woods, College of Arts and Humanities; Jessica Birchler, Ozark Campus Office of Student Services; David Spicer, Ozark Campus Department of Public Safety; Debbie Ennis, Technology Center; Rachel Bullock, Tech Bookstore; Brandy Wells, Arkansas Tech Career Center; and Brooke Southard, Office of Payroll Services and Office of Human Resources; (back row, from left) Mark Pyburn, Department of Public Safety; Brenda Shoop, Ozark Campus Office of Academic Affairs; Angela Crow, Office of Student Accounts; Julia Pope, Department of Professional Studies; Donna Rankin, Office of the Controller; Jordan Denton, Office of Assessment and Institutional Effectiveness; Richard Harris, Ozark Campus Office of Student Services; Caroline Vining, Office of Advancement; Tammy Weaver, Office of the Registrar; Megan Toland, Department of Communication and Journalism; Dr. Jeremy Schwehm, Department of Professional Studies; Dr. Jason Warnick, Center for Excellence in Teaching and Learning; Ashley Dixon, Office of Human Resources; Melanie Diffey, Norman Career Services; Beverly Hooten, Office of Human Resources; Kylie Duncan, Office of Human Resources; Jenn Terrell, Ozark Campus Office of Public Information; Shauna Donnell, Office of Admissions; Susan Jordan, Department of Mathematics; Carol Adkison, Office of Information Systems; and Brian Lasey, Office of Facilities Management.
